Refund Policy
Refunds
Your purchase is final and non-refundable. No product or service may be returned.
In some cases, The Customish will refund the money back and the refund could be processed if we have account details of the customer. A refund could be processed if it is agreed upon and communicated in writing to the customer.
“Refunds will be done only through the Original Mode of Payment”.
The Customish is not responsible and does not guarantee refund for cases where:
- Product(s) delivered to incorrect addresses supplied by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the sender.
- Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
- Product quality problems caused by improper handling by the recipient.
Exchanges
The Customish will not accept any product exchanges.
Damaged/Defective Products
If any product received by you is in a damaged/defective condition, you should report the same to The Cutsomish chat center within 48 hours of such delivery at +971 563466719 and e-mail the photographs of the same at thecustomish@gmail.com. The Customish will in its sole discretion either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Once refund is initiated by The Customish, it takes 25-30 business days to reflect the refund amount in your account.
